The Success of a company depends upon how effectively it services its customers on a one-to-one basis. Knowing the customer, on the basis of past interactions, combined with the ability to recognize, address and service them is of value to any company.

Requirement of consistent high performance rate place unusal demands on traditional human interfaces. Even if a single employee makes a mistake it could potentially taint the entire company's image. Research done earlier exemplifies the philosphy of designing service delivery systems so robust that any employee would do what was in the company's interest.

Providing consistent service is easy for computers, as they can be programmed to do what exactly is required to do. If a customer can be directed to a web site (sometimes or all the time), instead of talking to a skilled representative, capacity constraints to service will be thing of the past.

Customer Support System (CSS) grew out of our need to service hosting customers. We saw a need for a configurable support system that a business could use to service their customers. To fulfill this need CSS has been designed as a user configurable system that can be deployed and customized to suit most customer needs. CSS makes the whole process of customer service - easy, fast, efficient and convenient. To learn further about CSS please visit: http://www.crmwise.com